Privacy Policy

1. Who We Are

Telora Limited ("Telora", "we", "us", "our") is a company registered in England and Wales. We provide wireless communications and telecoms infrastructure services. Our contact email is [email protected].

2. What This Policy Covers

This policy explains how Telora Limited collects, uses, stores, and protects personal data when you:

• Visit our website (telora-coms.co.uk)
• Submit an enquiry via our contact form or email
• Engage with us as a client or prospective client

We operate in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

3. What Data We Collect

Information you provide directly:

• Name and contact details (email address, phone number where provided)
• Project information submitted via our contact form or email correspondence
• Business or site location details relevant to your enquiry

Information collected automatically:

• Standard server log data (IP address, browser type, pages visited, referral source)
• Cookie data (see Section 7)

4. How We Use Your Data

We use the data we collect to:

• Respond to enquiries and provide requested information
• Deliver services you have engaged us for
• Maintain records of our business communications
• Improve the content and functionality of our website
• Comply with legal obligations

We do not use your personal data for unsolicited marketing without your consent.

5. Legal Basis for Processing

We process personal data on the following legal bases:

• Legitimate interests – responding to business enquiries and maintaining client records
• Contract performance – processing data necessary to deliver contracted services
• Legal obligation – where processing is required to comply with applicable law
• Consent – where you have explicitly provided consent (e.g., non-essential cookies)

6. Data Sharing

We do not sell, rent, or trade your personal data. We may share data with:

• Service providers who support our website or business operations (subject to data processing agreements)
• Professional advisers where legally required
• Regulatory or law enforcement bodies where required by law

7. Cookies

Our website uses cookies. You can accept or reject non-essential cookies via the cookie banner displayed on your first visit. Your preference is stored in your browser's local storage.

Essential cookies are necessary for the website to function and cannot be disabled.

Analytics cookies (where accepted) help us understand how visitors use the website so we can improve it. No personally identifiable information is collected through analytics.

8. Data Retention

We retain personal data only for as long as necessary for the purpose it was collected, or as required by law. Enquiry data is retained for a period sufficient to manage the client relationship and comply with any applicable legal requirements.

9. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to or restrict certain processing activities
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, contact us at [email protected].

10. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, loss, or destruction. No method of internet transmission is entirely secure; we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites. This policy does not cover third-party sites. We recommend reviewing the privacy policies of any external sites you visit.

12. Changes to This Policy

We may update this policy from time to time. The current version will always be published on this page with the date of the most recent update. Continued use of the website following any update constitutes acceptance of the revised policy.

13. Contact

For any questions about this policy or how we handle your data:

Telora Limited
Email: [email protected]

You may also contact the ICO if you have concerns about how your data is handled: ico.org.uk